At Dr Saffron Raps Trading LLP, we take utmost care to ensure that every product is packed and delivered to you in the best possible condition.
Returns
Products purchased from Dr Saffron raps trading LLP are generally not eligible for return once delivered.
However, if you receive a wrong, damaged, defective, or incomplete product, you may contact our support team within 48 hours of delivery for assistance.
Eligible Issues
Return or replacement requests may be considered in cases such as:
• Wrong product received
• Product received in damaged condition
• Product received with a manufacturing defect
• Product missing from the order
How to Submit a Request?
To help us verify and resolve your concern at the earliest, please provide:
1. A clear unboxing video showing the package and the issue
2. A copy/photo of the invoice or order details
3. Clear photographs of the product and packaging, wherever required
Requests should be raised within 48 hours from the date of delivery by contacting our customer support team.
Review & Resolution
Once we receive your request, our team will review the details and verify the issue. Based on the verification, we may provide an appropriate resolution, which can include a replacement or refund.
If the returned product does not meet the eligibility requirements, the return request may be rejected and the product may be sent back to the customer.
Return Conditions
A return or replacement request may not be accepted if:
• The product has been used or opened
• The original seal has been broken
• The product or packaging has been intentionally damaged
• The product has been altered or tampered with
• The batch/serial information or other identifying details have been tampered with
• The request is submitted after the specified 48-hour period
Products received for return, wherever applicable, will be inspected before a refund or replacement is approved.
Refund Process
Once your refund is approved, the amount will be credited according to the payment method used while placing the order.
For prepaid orders, the refund will be processed to the original payment source within 7 working days after approval of the refund.
For Cash on Delivery (COD) orders, the refund will be transferred to the bank account details provided by the customer. Please allow up to 14 working days from the date of refund approval for the amount to be credited.
Note: Actual crediting time may vary depending on the customer’s bank, payment gateway, or financial institution.
Cancellation Policy
At Dr Saffron raps trading LLP, we understand that sometimes you may need to cancel your order. An order can be cancelled only if it has not yet been shipped.
To request a cancellation, please get in touch with our customer support team as soon as possible with your order details.
Once the cancellation request is received and confirmed, we will cancel the order and initiate the applicable refund within 7 business days.
Please note that orders which have already been shipped cannot be cancelled.