At Dr. Saffron Raps Trading LLP, we strive to deliver your skincare products safely and on time. Please review our shipping policy before placing your order.
1. Shipping Coverage
We currently offer delivery across India. Orders are shipped to the address provided by the customer during checkout.
Please ensure that your shipping address, phone number, and other delivery details are accurate and complete.
2. Order Processing
Orders are generally processed and dispatched within 1–4 business days, excluding Sundays and public holidays.
During sales, promotions, or periods of high order volume, processing and dispatch may take additional time.
Once your order has been dispatched, tracking details may be shared with you through your registered email address or phone number.
3. Delivery Time
Delivery time depends on your location and the courier partner handling your order.
While we aim to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Public holidays
- Courier delays
- Incorrect or incomplete address details
- Remote delivery locations
- Operational or logistical issues
- Other circumstances beyond our control
4. Shipping Charges
- Orders above ₹1,000 are eligible for free shipping.
- Orders below ₹1,000 may be charged a flat shipping fee of ₹100.
- Shipping charges applicable to your order will be displayed during checkout.
5. Cash on Delivery
Cash on Delivery (COD) is available only for eligible PIN codes.
A ₹100 COD charge may apply to COD orders. COD availability may vary depending on the delivery location and order details.
6. Tracking Your Order
Once your order has been dispatched, you may receive tracking information through your registered contact details.
Tracking information may take approximately 24 hours to become active after dispatch.
7. Incorrect Address
Customers are responsible for providing accurate shipping and contact information.
Dr. Saffron Raps Trading LLP is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated address or contact details provided by the customer.
If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.
8. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 4 days of delivery.
Please provide your order details and any photographs or other information requested by our Customer Care team. Our team will review the issue and provide an appropriate resolution as per our Return & Refund Policy.
9. Delivery Delays
Although we work with reliable courier partners, Dr. Saffron Raps Trading LLP cannot guarantee a specific delivery date or time.
We are not responsible for delays caused by courier partners, natural events, weather conditions, public holidays, or other circumstances beyond our reasonable control.
10. Contact Us
If you have questions regarding your shipment or delivery, please contact us:
Email: info@drsaffron.in
Website: drsaffron.in
By placing an order on our website, you acknowledge and agree to this Shipping Policy.